Return Policy

This Return Policy outlines the terms related to product returns on TradeHubNepal.com (“Trade Hub Nepal”, “we”, “our”, or “us”). By using our platform, you agree to this policy.

1. Platform Nature

TradeHubNepal.com is an online marketplace that connects buyers and sellers. Trade Hub Nepal does not directly sell or deliver products unless explicitly stated.

All return requests are handled directly by the seller based on their individual return policy.

2. Return Eligibility

A product may be eligible for return under the following conditions, subject to the seller’s policy:

1. Product is damaged or defective at the time of delivery
2. Wrong product delivered
3. Product does not match the description or images provided by the seller

Returns must generally be requested within a limited time period set by the seller after delivery.

3. Non-Returnable Items

Returns are typically not accepted in the following cases:

1. Change of mind after receiving the product
2. Products damaged due to misuse or mishandling
3. Items without original packaging, tags, or accessories
4. Perishable goods, customized items, or personal-use products (if applicable)
5. Products returned after the allowed return period

4. Return Process

If a return is applicable:

1. Buyer must contact the seller directly with valid proof (photos, videos, invoices).
2. Seller will review the request and provide return instructions.
3. Buyer must follow the seller’s return procedure.

Trade Hub Nepal may help facilitate communication but is not responsible for approving or rejecting returns.

5. Return Shipping

1. Return shipping costs are decided by the seller unless otherwise stated.
2. Trade Hub Nepal is not responsible for courier delays, losses, or damages during return shipment.

6. Platform Limitation

Trade Hub Nepal shall not be liable for:

1. Seller refusal to accept returns
2. Disputes arising from returned items
3. Losses caused by off-platform communication or payments

Users transact at their own discretion.

7. Policy Modifications

Trade Hub Nepal reserves the right to update this Return Policy at any time without prior notice. Continued use of the platform indicates acceptance of the revised policy.

8. Governing Law

This Return Policy shall be governed by and interpreted in accordance with the laws of Nepal.

9. Contact Us

For any questions regarding this Return Policy, please contact:

Trade Hub Nepal

Email: [email protected]

Website: https://tradehubnepal.com